Contact Us
For complaints or advice:
Contact the Patient Advice and Liaison Service (PALS)
Tel: 0800 923 2222
Email: pals@bristol.nhs.uk
To send general comments:
You can write
to us at:
Castlewood, PO Box 247, Tickenham Road
Clevedon, North Somerset, BS21 9BH
(BS21 6AB if you're using a SatNav)
Telephone : 01275 546770
Fax : 01275 546769
Visiting us in Castlewood
Main reception Opening times:
Monday to Thursday 9am-5pm, Friday 9am-4.30pm.
Closed Saturday and Sunday.
Accessibility: There is visitor parking, including disabled bays at the
front of the building.
Getting to us by Bus:
There is a bus stop outside the front entrance to Castlewood served by:
661 from Yatton station
361 from Bristol bus station via Failand
362 363 from Bristol bus station via Long Ashton, Flax Bourton, Backwell and
Nailsea
X25 from Portishead and Weston-super-Mare
Other services stop in Clevedon and are a short walk from Castlewood:
X23 X24 from Nailsea, Weston & Worle
660 from Congresbury, Yatton, Cleeve and Kenn
125 from Weston Congresbury, Yatton, Kenn
Out of hours:
The out of hours telephone number for patients registered in North Somerset is: 0845 121 0235
The service should only be used if you need urgent advice about a medical or health care problem during the out of hours period that cannot wait until the GP surgery reopens.
The service will help you if you become ill after your local GP surgery is closed or need to contact a doctor or trained nurse because of a serious medical need or an urgent health care problem.
If you medical need or health care problem is not urgent, either contact your own GP surgery when it re-opens or call NHS Direct tel: 0845 46 47 (local call rate)
Dental helpline:
A new dental helpline has been launched to help people in Bristol, South Gloucestershire, North Somerset and Bath & North East Somerset find their nearest available NHS dentist.
NHS Dental Helpline number is 0845 120 6680 and is available Monday to Friday, from 9am to 6pm.
Media Queries:
All media, marketing and communications queries should be directed to the Communications Department.
Karen Daniel
Communications Manager
Tel: 01275 546895
karen.daniel@nsomerset-pct.nhs.uk
Danielle Hill
Assistant Communications Manager
Tel: 01275 546896
danielle.hill@nsomerset-pct.nhs.uk
