PALS
'Together We Care'
Introduction to the Patient Advice and Liaison Service (PALS)
Every NHS and Primary Care Trust has a Patient Advice and Liaison Service known as PALS. Staff are easily accessible to patients, their carers and families, performing three critical roles:
- Helping to resolve patients' concerns quickly and efficiently, and improving the outcome of care in the process;
- Providing information to patients to help make contact with the NHS as easy as possible;
- Acting as the visible contact point to enable patients and the public to access easily the new system of patient and public involvement.
The North Somerset PCT PALS office can be contacted at:
PALS
NHS North Somerset
Castlewood, PO Box 237, Tickenham Road
Clevedon, North Somerset, BS21 9AX
Telephone : 0800 923 2222
Email: pals@bristol.nhs.uk
Unhappy with your care or treatment?
We do our best to ensure that patients receive the best
possible care. Whilst our staff are pleased to receive praise for things we
do well, we also want to hear when our service has not met your
expectations. Then, where necessary, we can take steps to improve things for
you and other patients.
How to make a compliment or
complaint about the care or services you have received.
